The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service
Article Sidebar
Main Article Content
Abstract
The Regional People's Representative Council (DPRD) is part of the local government in a decentralized system. The responsibilities of the DPRD include three main things: development supervision, budgeting, and legislation. All three functions are carried out within the framework of community representation. The implementation of these three functions is supported by the DPRD secretariat device, whose duties/functions and authorities have been regulated in Government Regulation Number 18/2016 concerning Regional Devices. The duties and responsibility of the DPRD secretariat are to provide services to members of the DPRD. This study aims to analyze the quality of services from a new public service (NPS) perspective. For this reason, the study develops ten new public service indicators. The sampling technique was carried out using purposive/judgment sampling. Purposive/judgment sampling is a technique based on the researcher's consideration of several suitable characteristics relating to the sample members needed to answer the research objectives. All indicators are tested using Importance Performance Analysis, one of the statistical techniques to test the degree of importance of an aspect. To answer the formulation of the problem, this study provided a questionnaire (Likert scale) to fifty DPRD members. As a result, out of the ten NPS indicators, the courtesy indicator is included as the top priority that the DPRD secretariat of the Tangerang Selatan Municipality must complete. In addition, tangible indicators, competence, communication, and customer understanding are included in the low priority. Further elaboration of these results is presented in this paper
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
References
Aminudin, (2015), Fungsi Pengawasan DPRD dalam Mewujudkan Tata Kelola Pemerintahan Yang Baik, e-Jurnal Katalogis, Vol. 3 No. 12: 132-141.
Andriani, L. (n.d), Paradigma New Public Service, Institut STIAMI, Jakarta.
Anirwan, & Annas, A., (2020), Upaya Peningkatan Kinerja Layanan Sekretariat DPRD Kabupaten Soppeng, Journal of Government and Local Politics, Vol. 2 No. 2: 131-150.
Basri, H. & Nabila, A.K.S. (2014), Accountability of Local Government: The Case of Aceh Province, Indonesia, Asia Pacific Journal of Accounting and Finance, Vol 3 (1): 1-15.
Bonifasius, (2015), Pengaruh Tingkat Pendidikan terhadap Kinerja Pegawai di Kantor Camat Samalantan Kabupaten Kengkayang, Governance, Vol 4 No. 3: 1-13.
Boulter, N., M. Dalziel., dan J. Hill. 1996. People and Competencies, London:Bidlles, Ltd.
Carter, L. (2011). The relationship between interpersonal relational competence and employee performance: A developmental model. International Journal of Interdisciplinary Social Sciences. Vol.6No.3: 217.
Denhart, R.B., & Denhart, J.V., (2003), The New Public Service: An Approach to Reform, International Review of Public Administration, 8 (1): 3-10.
Fajrin, I.H., Hakim, L., Febriantin, K., (2021), Analisis Kinerja Pegawai Sekretariat DPRD, Jurnal Manajemen, 13 (2): 332-337.
Girma, M., Woldetensae, B., Nuriye, G., & Lika, T., (2022), Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia, Urban, Planning and Transport Research, 10 (1): 451-465.
Hahury, J.F. (2014), Fungsi DPRD dalam Mewujudkan Good Governance, FOKUS: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang, Vol. 14 No. 2: 265-278.
Hikmat, M.M., (2018), Strategi Pemanfaatan Media Sosial untuk Meningkatkan Citra Positif DPRD dalam Persepsi Rakyat Daerah, Jurnal Common, 2 (1): 35-56.
Juanda, B., (2007), Metodologi Penelitian Ekonomi dan Bisnis, Bogor: IPB Press.
Jusuf, S.K., (2006), Permasalahan dan Solusi Peningkatan Pelayanan Publik dan Kesejahteraan Masyarakat di Kota Tarakan, dalam Jurnal Administrasi Borneo, Media Pengembangan Paradigma dan Gaya Baru Manajemen Pemerintah Indonesia, Penerbit PKP2A, 2006.
Manansal, B.F., (2014), Kinerja Pegawai di Sekretariat DPRD Kota Bitung, Jurnal Politico, Vol. 3 No. 1: 1-8.
Mandey, M. (2016), Implementasi Peran dan Fungsi DPRD dalam Rangka Mewujudkan “Good Governance”, Lex Administratum, Vol IV No. 2: 178-188.
Muhammad, (2018), Birokrasi Kajian Konsep, Teori Menuju Good Governance, Aceh: Unimal Press.
Panjaitan, D.T.M.R & Warruwu, P. (2020), Peran Sekretariat DPRD Kabupaten Nias Barat dalam Peningkatan Kinerja DPRD Kabupaten Nias Barat, Jurnal Prointegrita, Vol. 4 No. 1: 47-59.
Parasuraman, V.A.A., Zeithaml, & Berry, (1999), Delivering Quality Service, The Free Press, New York.
Putra, M. (2019), Sekretariat DPRD Perekat Hubungan Kerja Kepala Daerah dan DPRD di Provinsi Kalimantan Tengah, Morality: Jurnal Ilmu Hukum, Vol 5, No. 1: 73-77.
Rangkuti, F., (2003). Measuring Customer Satisfaction: Teknik Mengukur dan. Strategi Meningkatkan Kepuasan Pelanggan. edisi pertama. PT Gramedia.
Rifai, A., Idris, A., & Surya, I, (2017), Pengaruh Pendidikan dan Pelatihan terhadap Peningkatan Kompetensi Aparatur Sipil Negara di Sekretariat Daerah Kota Samarinda, eJournal Ilmu Pemerintahan, 6(2): 1001-1012.
Robotham & R. Jubb. (1996). Competences measuring the unmeasurable. Management Development Review Vol.9 No.5: 25-29.
Rondinelli, D. (1999), What is Decentralization?, in World Bank, Decentralization Briefing Notes, WBI Working Papers.
Sakaria, H., Matompo, O.S., & Hasmin, M.Y. (2018), Fungsi Pelayanan oleh Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) terhadap Anggota DPRD Kota Palu Menurut Peraturan Walikota Palu Nomor 6 tahun 2017, Jurnal Kolaboratif Sains, Vol. 1 No. 1: 1186-1195.
Satria, A. (2018), Tingkat Pendidikan dan Kompetensi terhadap Kinerja Pegawai pada Kantor Badan Pertanahan Nasional Kota Bandung, Jurnal Manajemen dan Bisnis (ALMANA), Vol 2 No. 2: 53-63.
Santoso, M.A. (2011), Peran Dewan Perwakilan Rakyat Daerah dalam Menjalankan Fungsi Pengawasan, Jurnal Hukum, Vol. 4, No. 18: 604-620.
Susanti, (2015), Organ DPRD dalam Melaksanakan Otonomi Daerah Menurut UU. No. 23 Tahun 2014, Jurnal Manajemen Pemerintahan: Transformasi Pemerintahan, Vol. 7, No. 2: 133-141.
Susanto, M. (2018), The Legislative Role in The Budgeting Process in Indonesia, Negara Hukum: Membangun Hukum untuk Keadilan dan Kesejahteraan, Vol. 9 (2): 163-180.
Turner, M., Prasojo, E., & Sumarwono, R. (2022), The challenge of reforming big bureaucracy in Indonesia, Policy Studies, Vol 43 (2): 333-351.
Wardani, W.E., Djumlani, A., & Paranoan, B., (2015), Pengembangan Kompetensi Aparatur melalui Pendidikan dan Pelatihan di Dinas Perhubungan Provinsi Kalimantan Timur, Jurnal Administrasi Reform, Vol. 3 No. 1: 37-48.
Widiyarta, A., (2012), Pelayanan Kesehatan Dari Perspektif Participatory Governance (Studi Kasus Tentang Partisipasi Masyarakat dalam Pelayanan Dasar Kesehatan Di Kota Surabaya), Disertasi Program Doktor Ilmu Administrasi Fakultas Ilmu Administrasi, Malang, Universitas Brawijaya.
Wiryani, M. & Senastri, N.M.J. (2022), The Function of Legal Theory in Establishment of Regional Regulation of Sustainable Spatial Based on Local Wisdom, Journal Equity of Law and Governance, Vol 2 No. 1: 58-68.
World Bank, (2017), Governance and The Law, World Development Report 2017, Washington DC.