Inovasi Pelayanan Publik di China: Suatu Pembelajaran bagi Pemerintah dalam Peningkatan Layanan Publik di Indonesia
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Apr 25, 2020
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Abstract
Innovation is becoming a warming issue to be often discussed by many actors like academician, politician, and business sectors at global world recently. Innovation is basically a better change of an organization, it is firstly applied in private sector. Development of current literature in public administration science, innovation emerges as a conceptual discourse stuff that is then sounded into public sector. Innovation practice in private sector is different to public sector. Innovation practice in public sector, particularly in public services is one of interesting things to be discussed in this study because China is one of economics superpower in the world that is able to innovate at midst totally strong political control from central government. Issue of public service innovation is critical issue which is linear with economic growth in China. This study is a research using qualitative-descriptive method with the source derived from secondary data, and this study is called as a desk research. This research finding is that innovation practices at public service which is successfully conducted by Government of China can be adopted by Government of Indonesia by adjusting key points for implementing innovation of public services in Indonesia. It is important that Government of Indonesia must seek an alternative way to find an appropriate model to implement best practices of public service innovation adopted from China.
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Purwadi, P., Asmara, A., Nashihuddin, W., Pradana, A., Dinaseviani, A., & Jayanthi, R. (2020). Inovasi Pelayanan Publik di China: Suatu Pembelajaran bagi Pemerintah dalam Peningkatan Layanan Publik di Indonesia. Jurnal Administrasi Dan Kebijakan Publik, 5(1), 86-113. https://doi.org/10.25077/jakp.5.1.86-113.2020
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South Korea, and Taiwan (pp. 145–163). CRC Press - Taylor & Francis Group. Boca RatonUS.
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Moon, & H. Choi (Eds.), Public Administration in East Asia Mainland China, Japan, South
Korea, and Taiwan (pp. 117–143). CRC Press - Taylor & Francis Group
Jurnal Kelitbangan, 6(3), 207–222.
Bailey, S. J., Pekka, V., & Ari-Veikko, A. (2013). Lessons for the Governance of Organizational
Innovations. In V. Pekka, J. B. Stephen, & A. Ari-Veikko (Eds.), Organizational Innovation
in Public Services Forms and Governance (pp. 259–269). Hampshire, UK: Palgrave
Macmillan.
Batley, R., & Mcloughlin, C. (2015). The Politics of Public Services: A Service Characteristics
Approach. World Development, 74, 275–285.
https://doi.org/10.1016/j.worlddev.2015.05.018.
Bertot, J., Elsa, E., & Tomasz, J. (2016). Universal and Contextualized Public Services: Digital
Public Service Innovation Framework. Government Information Quarterly, 33, (2, 211–222
.
Dong, K., Yang, H., & Wang, X. (2010). Public Service Ethics and Anticorruption Efforts in
Mainland China. In E. M. Berman, M. J. Moon, & H. Choi (Eds.), Public Administration in
East Asia Mainland China, Japan, South Korea, and Taiwan (pp. 95–116). CRC Press -
Taylor & Francis Group. Boca Raton-US.
Hadi, K., Asworo, L., Taqwa, & Iradad. (2020). Inovasi Dialogis: Menuju Transformasi Pelayanan
Publik yang Partisipatif (Kajian Sistem Pelayanan Malang Online. Journal of Government
and Civil Society, 4(1), 115–129.
Hartley, J. (2013). Public and Private Features of Innovation. In S. P. Osborne & L. Brown (Eds.),
Handbook of Innovation in Public Services (pp. 44–59). Cheltenham, UK: Edward Elgar.
Hendriyani, C. (2016). Contradictions Economic Growth& Investor Exit In Indonesia. Jurnal
AdBispreneur, 1(1), 19–26.
Jianxing, Y. (2014). China’s Public Services System. In K. Lieberthal, C. Li, & Y. Keping (Eds.),
China’s Political Development: Chinese and American Perspectives (pp. 221–253).
Brooking Institution Press.
Jing, Y. (2010). History and Context of Public Administration in Mainland China. In E. M.
Berman, M. J. Moon, & H. Choi (Eds.), Public Administration in East Asia Mainland China,
Japan, South Korea, and Taiwan (pp. 33–53). CRC Press - Taylor & Francis Group. Boca
Raton-US.
Jing, Y. (2016). Civil Service Executive Development in China: An Overview. In A. Podger & J.
Wanna (Eds.), Sharpening the Sword of States: Building Executive Capacities in The Public
Services of The Asia-Pasific (pp. 49–66). ANU Press.
Jing, Y., & Osborne, S. P. (2017). Public Service Innovations in China: An Introduction. In Y.
Jing & S. P. Osborne (Eds.), Governing China in the 21st Century Public Service
Innovations in China (pp. 1–24). Palgrave Macmillan-Singapore.
JAKP (Jurnal Administrasi dan Kebijakan Publik), Vol. V Nomor 1, April 2020
112
Kurniawan, R. C. (2016). Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. Fiat Justicia
Jurnal Ilmu Hukum, 10(3), 569–586.
Li, R., & Zhu, Q. (2010). Public Policy Processes and Public Participation in Mainland China. In
E. M. Berman, M. J. Moon, & H. Choi (Eds.), Public Administration in East Asia Mainland
China, Japan, South Korea, and Taiwan (pp. 55–73). CRC Press - Taylor & Francis Group.
Boca Raton-US.
Matei, A., & Camelia, G. (2015). Public Service in Romania and its Role in the Development of
the Administrative Capacity. Procedia Economics and Finance, 23, 982 – 985.
Muharam, R. S. (2019). Inovasi Pelayanan Publik dalam Menghadapi Era Revolusi Industri 4.0
di Kota Bandung (Vol. 1). Decision: Jurnal Administrasi Publik.
Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches. In
Pearson Education Limited (7th Ed.). https://doi.org/10.1234/12345678
Osborne, S. P. (2013). A services- influenced approach to public service innovation? In S. P.
Osborne & L. Brown (Eds.), Handbook of Innovation in Public Services (pp. 60–71).
Cheltenham, UK: Edward Elgar.
Purwadi, P., & Irwansyah, I. (2019). Peran Public Information Officers dalam Komunikasi
Layanan Perpustakaan Digital. BACA, 40(1), 55–72.
https://doi.org/10.14203/j.baca.v40i1.437
Purwadi, P., & Irwansyah, I. (2020). Prospek dan Tantangan Industri Penerbitan Jurnal dan
Prosiding Melalui Teknologi E-Publishing Di Era Digital. BACA, 41(1), 87–98.
https://doi.org/10.14203/j.baca.v41i1.509
Ramdhani, A., Ramdhani, M. A., & Amin, A. S. (2014). Writing a Literature Review Research
Paper: A step-by-step approach. International Journal of Basica and Applied Sciences, 3(1),
47–56. https://doi.org/10.1177/0021886391273004
Saich, T. (2012). The Quality of Governance in China: The Citizens’ View Faculty.
Schwab, K., & Sala-i-Martín, X. (2017). The Global Competitiveness Report 2017–2018.
Svensson, P. O., & Hartmann, R. K. (2018). Policies to Promote User Innovation: Makerspaces
and Clinician Innovation in Swedish Hospitals. Research Policy, 47, 277–288.
Vickers, I., Lyon, F., Sepulveda, L., & McMullin, C. (2017). Public Service Innovation and
Multiple Institutional Logics: The Case of Hybrid Social Enterprise Providers of Health and
Wellbeing. Research Policy, 46, 1755–1768.
WEF, W. E. F. (2018). Indonesia. The Global Competitiveness Index 2017-2018 Edition.
Wilson, R. (2015). Does Governance Cause Growth? Evidence from China. Department of
Economics School of Economics and Management. Diakses Dari
JAKP (Jurnal Administrasi dan Kebijakan Publik), Vol. V Nomor 1, April 2020
113
Https://Project.Nek.Lu.Se/Publications/Workpap/Papers/Wp15_14.Pdf, 2015(14).
Wu, A. M. (2014). Governing Civil Service Pay in China. Copenhagen: NIAS Press.
Yan, Y., Bernard, P., Plaisent, M., C, M.-H., & James. (2014). Administrative Reforms in China:
An Analysis of the Government Affairs Service Center of Pu’er City. Journal of
Administrative Sciences and Policy Studies December, 2(2), 01–11.
https://doi.org/10.15640/jasps.v2n2a1.
Yang, K., & Xu, X. (2010). E-government in Mainland China. In E. M. Berman, M. J. Moon, &
H. Choi (Eds.), Public Administration in East Asia Mainland China, Japan, South Korea,
and Taiwan (pp. 165–192). CRC Press - Taylor & Francis Group. Boca Raton-US.
Yip, G. S., & McKern, B. (2016). China’s Next Strategic Advantage From Imitation to Innovation.
Cambridge, Massachusetts: The Massachusetts Institute of Technology Press.
Zhang, M., & Zhou, W. (2010). Civil Service Reforms in Mainland China. In E. M. Berman, M.
J. Moon, & H. Choi (Eds.), Public Administration in East Asia Mainland China, Japan,
South Korea, and Taiwan (pp. 145–163). CRC Press - Taylor & Francis Group. Boca RatonUS.
Zhou, Z. (2010). Performance Management Reforms in Mainland China. In E. M. Berman, M. J.
Moon, & H. Choi (Eds.), Public Administration in East Asia Mainland China, Japan, South
Korea, and Taiwan (pp. 117–143). CRC Press - Taylor & Francis Group